Privacy Policy

ZOE Awakening is operated by Genesis Media Group LLC, a limited liability company registered in the State of Wyoming, United States, with a service address at 30 N Gould St, Sheridan, WY 82801, United States.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. If you have any questions about this policy or how we handle your information, contact us at support@app-genesis.com.

We collect the following categories of information:

• Information you provide. Details you submit at checkout or when you contact us, such as your name, email address, billing information, and the content of any messages you send us.
• Automatic data. Technical information collected when you visit our pages, such as your device type, browser, operating system, IP address, referring pages, and how you interact with our content.
• Pixels, cookies, and analytics. We use tracking technologies such as the Meta Pixel and analytics tools to understand how visitors find and use our pages and to measure and improve our advertising.

Payment card details are handled by our reseller and payment processor, Digistore24, and are not stored on our own systems.

We use the information we collect to:

• Deliver and provide access to the digital product and membership you purchase;
• Provide customer support and respond to your requests;
• Send transactional and service emails (for example, purchase receipts and account or access information);
• Send promotional emails and newsletters where permitted;
• Operate, maintain, and improve our service, content, and advertising;
• Comply with our legal obligations and enforce our terms.

If you receive promotional emails or newsletters from us, you can stop receiving them at any time. You have the following options:

• Use the unsubscribe link. Click the "unsubscribe" link at the bottom of any promotional email or newsletter. You will be removed from that mailing list immediately.
• Email us. Alternatively, send an email to support@app-genesis.com with the subject line "Unsubscribe" (or "Opt out"), and we will remove you from our marketing lists within a reasonable time.

Please note that opting out of marketing emails does not stop essential transactional or service emails — for example, purchase receipts and account or access information — which we need to send to manage your purchase and provide the product.

We and our partners use cookies, pixels, and similar technologies to make our pages work, to remember your preferences, to measure traffic and performance, and to deliver and measure advertising (for example, through the Meta Pixel and analytics tools).

You can control or disable cookies through your browser settings. Blocking some cookies may affect how our pages function. Many advertising cookies can also be managed through the settings of the relevant platform.

We do not sell your personal data. We share information only as needed to operate our service, including with:

• Digistore24 — our reseller and payment processor (Digistore24 Inc., 360 Central Avenue, Suite 800, St. Petersburg, FL 33701, United States), which processes purchases, subscriptions, and refunds;
• Service providers — trusted vendors that help us deliver the product, send emails, host content, and provide analytics and advertising services, acting on our behalf;
• Legal and safety — authorities or parties where required by law or to protect our rights.

We keep personal information only for as long as necessary for the purposes described in this policy — for example, to provide the product, support your account, meet our legal, tax, and accounting obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to access the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information. You may also object to or restrict certain processing and withdraw consent where processing is based on consent.

To exercise any of these rights, email us at support@app-genesis.com. We may need to verify your identity before acting on your request.

Our service is intended for adults and is not directed to children under 16 (or under 18 where a higher age of majority applies). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make changes, we will revise the content on this page. Your continued use of our service after an update means you accept the revised policy.

Email support@app-genesis.com

Contact form Open our contact form — we aim to respond promptly.